Diagnostic
Microsoft 365 Copilot Adoption Diagnostic
You bought the licences. The productivity gains have not materialised. This diagnostic finds out why — and builds a plan that works.
Recent engagement: A Nordic financial institution operating in Ireland engaged Acuity to diagnose the adoption gap between Copilot licences purchased and measurable productivity gains.
The Copilot adoption problem
Microsoft 365 Copilot has been widely adopted across Irish and European organisations. The licence spend is significant. But a pattern has emerged: organisations are not seeing the productivity returns they expected. The UK government's own Copilot trial found that users saved an average of just 11 minutes per day — and many could not articulate how.
The problem is not the tool. The problem is how it was deployed. In most organisations, Copilot was rolled out as an IT project — licences allocated, training sessions delivered, adoption left to individual initiative. That approach misses the critical step: diagnosing which specific workflows benefit from AI assistance and designing adoption around those workflows.
Common symptoms
- —Licences purchased but utilisation rates below 40%
- —No measurable productivity improvement after three months
- —Users reverting to pre-Copilot workflows
- —Inconsistent adoption across teams and departments
- —No clear success metrics or ROI framework in place
- —IT-led rollout without workflow-level assessment
What the diagnostic covers
- Licence utilisation and engagement analysis across M365
- Workflow mapping: where Copilot is being used vs. where it should be
- Adoption barrier identification: behavioural, structural and data quality
- Remediation roadmap with workflow-specific targets and 90-day milestones
Why an ex-Microsoft COO delivers this differently
Ger Perdisatt served as COO of Microsoft Western Europe — responsible for 14 markets, approximately €10 billion in annual revenue, and a 180-person operational team. He understands how Microsoft products are designed, how they are sold, and — critically — where the gap sits between what the platform can do and what organisations actually need it to do.
That insider perspective, combined with complete commercial independence from Microsoft, means the diagnostic is honest. If Copilot is the right tool but deployed wrong, the plan fixes the deployment. If Copilot is the wrong tool for specific workflows, the diagnostic says so.
Common questions
Why aren't we seeing ROI from Microsoft Copilot?
The most common reason is that Copilot was deployed without a preceding workflow diagnostic. Copilot accelerates whatever workflows exist — if those workflows are inefficient, fragmented, or poorly documented, Copilot accelerates the inefficiency. Organisations that see measurable returns are those that first diagnose which workflows benefit from AI assistance, then deploy Copilot against those specific use cases with clear success metrics. Most organisations skipped that step.
What does the Copilot adoption diagnostic cover?
The diagnostic covers four stages: (1) licence utilisation analysis — who has Copilot, who is using it, and how frequently; (2) workflow mapping — which workflows Copilot is being applied to and whether those are the right workflows; (3) adoption barrier assessment — identifying the behavioural, structural, and data quality issues that prevent effective use; and (4) a remediation plan with specific workflow targets, success metrics, and a 90-day adoption roadmap.
How long does the diagnostic take?
A Copilot adoption diagnostic is typically completed within two to three weeks. This includes M365 usage data analysis, structured interviews with key users and managers, workflow assessment, and delivery of the diagnostic report and remediation roadmap. The output is actionable — not a generic best practices document, but a specific plan tied to your workflows and your teams.
Is this diagnostic independent of Microsoft?
Completely. Acuity AI Advisory has no commercial relationship with Microsoft — no partner status, no referral arrangements, no reseller agreements. Ger Perdisatt's experience as former COO of Microsoft Western Europe provides deep knowledge of the platform and its capabilities, but the advisory is structurally independent. If the diagnostic reveals that Copilot is the wrong tool for specific workflows, we will say so.
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Book a Copilot Adoption Diagnostic
Fixed-fee diagnostic. Typically completed within two to three weeks.