Copilot Training · Ireland
Copilot Training Ireland — Adoption That Survives the Workshop
Most Copilot courses teach people where the buttons are. Sixty days later, the usage data looks exactly as it did before. We train workflows, role by role — and measure what changed afterwards.
Independent of Microsoft. No partner status, no reseller margin, no stake in your licence count. Led by Ger Perdisatt, former COO of Microsoft Western Europe.
Why most Copilot training doesn't change anything
The Copilot training market in Ireland is dominated by reseller and academy courseware: fixed curricula that walk a mixed room through the interface — Copilot in Word, Copilot in Excel, Copilot in Teams. It is competent, it is generic, and it is why fewer than 4 in 10 employees with Copilot access actively use it months after the rollout. People learned what the tool can do. Nobody worked out what they, specifically, should do differently on Tuesday morning.
That gap — between feature awareness and workflow change — is where Copilot ROI lives or dies. We wrote about the scale of the problem in why Copilot isn't delivering ROI in Irish organisations. Training that does not cross that gap inside the session, with each participant's real work, is a cost — not an investment.
Courseware versus workflow training
What reseller courseware does
- —Fixed courseware, same deck for every client
- —Teaches the interface: ribbons, prompts, features
- —Assumes everyone has full licensing and clean data
- —Ends when the room empties — no follow-up, no measurement
- —Trainer has never run a Microsoft business or sat in your sector
What we do instead
- Pre-session diagnostic: your tools, your licences, your friction points
- Trains workflows: the specific changes each role will make
- Built around what your IT team has actually provisioned
- Written post-session analysis and adoption measurement afterwards
- Senior-led by a former Microsoft COO Western Europe — independent of Microsoft
Role-based training, because Copilot value is role-specific
Copilot is not one tool — it is a different tool for every role that uses it. An executive assistant, a financial controller and a solicitor get value from completely different workflows, and they hit completely different risks. Our sessions are built per role, from pre-session data:
Executive assistants & executive support
Inbox triage and drafting on behalf of executives, meeting preparation and recap, diary coordination, document turnaround. The delegation and permissions questions that generic courses skip are handled head-on.
Finance teams
Board pack and variance commentary drafting, month-end coordination, analysis support — with honest boundaries on where Copilot is unreliable for numerical work and where verification habits are non-negotiable.
Legal teams
First-pass drafting, review and summarisation, matter correspondence and knowledge retrieval — inside the confidentiality, privilege and governance constraints legal work demands. Built on our work with Ireland's largest professional body for solicitors.
Operations, HR & customer-facing teams
Process documentation, internal communications, meeting load reduction, knowledge findability. Scenarios built from the pre-session data, not a template.
Training is not always the answer — and we will say so
If your Copilot adoption is stalling for structural reasons — licences in the wrong hands, workflows that never suited the tool, no success metrics — training a symptom does not fix the cause. That is what our Copilot Adoption Diagnostic is for: a fixed-fee assessment of where the spend is and is not earning, before anyone books a training room.
And if your ambition is broader than Copilot — AI capability across leadership, boards and teams, on whatever tools you actually have — start with our AI training programmes for Irish organisations. Copilot training is one format within that wider practice.
Common questions
What makes this different from a standard Copilot course?
Standard Copilot courses — the kind resellers and training academies run on fixed courseware — teach the interface: where the button is, what the feature does. Our training starts from your workflows. We run a pre-session diagnostic of what your people actually do, what licences they actually hold, and where the friction is. The session trains the specific workflow changes that matter for each role, and we measure adoption afterwards with a written post-session analysis. The test is not whether people enjoyed the day. It is whether usage data looks different 60 days later.
Do you run Copilot training for executive assistants?
Yes — EAs and executive support teams are one of the highest-leverage groups for Copilot training. The workflows are concrete: inbox triage and drafting on behalf of an executive, meeting preparation and recap, diary coordination, document turnaround. We build scenarios from the EA's real working patterns, including the delegation and permissions questions most generic courses ignore.
Do you run Copilot training for finance teams?
Yes. Finance teams need Copilot training that respects how they actually work: Excel-heavy analysis, board pack and variance commentary drafting, month-end coordination in Teams, and the data-sensitivity boundaries that finance owns. We train against those workflows and are direct about where Copilot is strong, where it is unreliable for numerical work, and where verification habits are non-negotiable.
Do you run Copilot training for legal teams?
Yes — for in-house legal teams and law firms. The scenarios cover first-pass drafting, document review and summarisation, matter correspondence, and knowledge retrieval — alongside the confidentiality, privilege and data-governance constraints that make generic AI training inappropriate for legal work. We deliver AI programmes for Ireland's largest professional body for solicitors, so the regulatory framing is built in, not bolted on.
We already ran Copilot training and nothing changed. Why would this be different?
Because the failure mode is predictable: a feature demo lands as awareness, not behaviour change. The gap between 'here is what the tool can do' and 'here is what I will do differently on Tuesday' has to be crossed inside the session, with the participant's own workflows — and then reinforced when the post-session data shows where people got stuck. If adoption is stalling for structural reasons rather than skills reasons, training alone will not fix it; that is what our Copilot Adoption Diagnostic is for, and we will tell you which one you need.
Are you a Microsoft partner or reseller?
No — and that is the point. Acuity AI has no partner status, no reseller margin and no stake in how many Copilot licences you hold. Ger Perdisatt was COO of Microsoft's Enterprise business in Western Europe, so the training is built on deep platform knowledge — but if the honest answer for a workflow is 'do not use Copilot for this', that is what your team hears.
Tell us about your team — we will tell you what would change
A 30-minute scoping call. We will be specific about your roles, your licences and whether training or a diagnostic comes first.